Returns policy
You have 30 days from delivery to return any eligible item in original condition for a refund or exchange.
1. Return window
You have 30 days from the date of delivery to request a return on any eligible item. Perishable goods, personalised items, and intimate apparel are excluded.
2. Condition of returns
Items must be unused, in original packaging, and with all tags attached. We may decline refunds for items that show signs of wear or are missing accessories.
3. How to start a return
Open the order from your account dashboard and choose “Request return”. The vendor will reply within 2 business days with collection or drop-off instructions.
4. Refund timelines
Once the vendor confirms receipt, refunds are released through Yoco and typically reflect in your account within 5 business days. Original delivery fees are non-refundable unless the item arrived damaged or incorrect.
5. Faulty or incorrect items
If your item arrives damaged or you receive the wrong product, contact the vendor immediately through the order page. Your statutory rights under the Consumer Protection Act 68 of 2008 are not affected by this policy.